Support
One inbox, read by a person. Most things below you can fix faster yourself, so they come first — everything else, write to us.
If this is an emergency
Call 911. This inbox is not monitored around the clock and nobody here can help in an emergency.
In Canada, poison control is provincial — search for your province’s centre, or call 911.
Answers that are faster than email
How do I delete my account and everything in it?
In the app: Me → Privacy & data → Delete all data. It asks twice, with different words on each button, because it cannot be undone.
If you are signed in, that removes your account and every record attached to it, on the phone and on the server. If you never signed in, there was never anything but the phone, and it clears that.
You do not need to email us to delete anything, and we cannot do it for you any faster than the button can.
How do I get my data out?
Me → Privacy & data → Export everything. CSV opens in a spreadsheet; JSON is the complete file, including your settings.
Do this before deleting, not after. Deletion is real.
I forgot my password.
On the sign-in screen, choose “Use a recovery code”, then enter the code you wrote down when you turned on sync and pick a new password. Your records stay exactly as they are.
Your records are sealed on your phone with a key that your password and that recovery code open. We hold the sealed copy and cannot read it, which also means we cannot unlock it for you. If both the password and the recovery code are gone, so is the backup — nobody can recover it, us included.
That is the trade for a backup that is genuinely private. Keep the recovery code somewhere that is not your phone.
I did not get the confirmation email.
Check the spam folder first; that is where almost all of them are.
Still nothing after a few minutes? Email us from the address you signed up with and we will sort it out.
Something in the app looks medically wrong.
Tell us, and be specific — the screen, what it said, and what you expected. Medication content is the part of this app where being wrong matters most, and a report about it goes to the front of the queue.
evenwell tracks and explains. It does not diagnose, does not prescribe, and is not a substitute for your prescriber. If the two disagree, your prescriber is right.
How do I manage or cancel a subscription?
Premium is billed by Apple, not by us, so it is managed where all your other subscriptions are: Settings → your name → Subscriptions, on the iPhone.
Refunds are Apple’s to issue. Report a problem at reportaproblem.apple.com.
Nothing about your safety or your own data is ever behind Premium.
I have a question about my data or my privacy rights.
Those go to privacy@evenwell.app, which is the address named in the privacy policy, so the request lands where the answer lives.